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Tasks

• Provide expert-level support and guidance on digital banking tools (online banking, mobile apps, and e-channel services)
• Assist internal staff and external clients in resolving technical and functional issues related to digital platforms
• Act as a point of contact for escalations regarding digital banking functionalities, authentication methods, and system navigation
• Deliver training sessions and develop instructional materials to improve user proficiency across digital tools
• Collaborate with IT, customer service, and product development teams to share feedback and enhance service quality
• Document client interactions and ensure proper use of CRM systems

Requirements

• Completed education or degree in IT, Business Informatics, Banking, or a related field
• Proven experience in digital banking, e-channels, or financial services support environments
• Strong understanding of digital banking systems and cybersecurity practices
• Experience in troubleshooting technical issues using a structured approach
• Familiarity with CRM tools and client interaction documentation
• Ability to handle pressure in a fast-paced service environment
• Strong communication skills to explain technical concepts to non-technical users
• Required language skills: German and English (both written and spoken); additional languages (French, Italian, Spanish) are a plus

Soft Skills

• Strong customer orientation and communication skills
• High level of flexibility and resilience under pressure
• Team-oriented mindset with a proactive attitude